[vc_row][vc_column][ultimate_info_table design_style=”design02″ color_scheme=”gray” package_heading=”Services Level Agreement” package_sub_heading=”You will be covered by the details below.”]
SUPPLY OF SERVICES AND SUPPORT 8x5x4 24x7x4 REMARKS
Customer Services 24 Hrs 24 Hrs
Professional Consultants Business Time 24 Hrs
Onsite Service Business Time 24 Hrs
4 Hour Response Business Time 24 Hrs
After sale service with remote access Business Time 24 Hrs
Spare Part Next Business Day 24 Hrs
Report 2Time/Year yes yes
Update/Upgrade Firmware yes yes
Preventive Maintenance yes yes Exclude Professional Services
Backup Systems yes yes
[/ultimate_info_table][/vc_column][/vc_row]