[vc_row][vc_column][ultimate_info_table design_style=”design02″ color_scheme=”gray” package_heading=”Severity” package_sub_heading=”Our company guarantees are based on Cisco products, which provide details on the severity of the problem, as detailed below.”]
SERVERITY LEVELSDESCRIPTIONREPONSE
S1 Critical :Existing Network or Environment is down or there is a critical impact to End User’s business operation.Onsite coverage response time services by 4 hours
S2 Major :Operation of an existing Network or Environment is severely,degraded or significant aspects of End User’s business operation are negatively,impacted by unacceptable Network or Environment performance.Phone or Remote coverage response time services by 6-12,hours
S3 Minor :Operational performance of the Network or Environment is,impaired, although most business operations remain functional.Consult coverage response time services by 24 hours
S4 Low :Information is required on product capabilities, installation,,or configuration. There is little or no impact to End User’s business operation.Consult coverage response time services by 24 hours
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