In your contact centre or call centre, Red Box Quantify recording helps develop a competitive edge.
It enables you to build customer loyalty and deliver an excellent experience that reinforces brand values, minimizes repeat calls, maximizes ‘sales through service’ and optimizes call length. Quantify also provides essential business and employee protection through dependable total recording.
Our solutions are ideal for smaller to medium-sized contact centers, but scale easily for enterprise-level organizations without introducing complexity.
Red Box recording simplifies these essential tasks:
• Training and coaching
• Agent evaluation, with advanced audio and screen-based assessment
• Quality and performance management
• Dispute resolution
• Prevention of fraudulent claims
• Regulatory compliance
• Adherence to internal policies
• Advanced audio and screen-based assessment
• Integrated PCI suppression
• Third-party data integration
• Easy to use – low IT involvement
• Fast installation
• Minimal maintenance – software-only
Thank you information from www.redboxrecorders.com